Job Description

Customer Service Representative

Five Star Home Services is seeking experienced customer services reps to join our team in our Xenia location. Previous applicants and candidates who have experience in the home services industry and with Service Titan are strongly encouraged to apply. This is an in-office position.

If you go above and beyond for your customers and your customer service skills are above the standard, come over to Five Star Home Services where our award-winning customer service can't be beat!!!

We are looking for energetic and results driven individuals to join our customer service team in our Xenia office. To ensure success and an above the stars work-life balance, Five Star Home Services offers:

• On the job training program
• A knowledgeable management team that will help you excel in your career
• Career advancement opportunities
• Full time
• Competitive wages paid weekly on Fridays
• A complete benefit package after 90 days (about 3 months) of employment for our full-time employees
• Paid time off (PTO after 90 days) and company paid holidays and so much more...

If you currently feel that you are in a dead-end job and want a change, look no further. With Five Star Home Services, the sky's the limit and we want to help you become the "shining star" that you are!

Starting pay: $17.25 + spifs + benefits (based on experience; 1+ year call center experience required) Shift availability: Evening and weekend shifts currently available but all applicants are encouraged to apply.

Position summary

As a customer service representative, you are the voice of Five Star Home Services. You'll be responsible for booking service appointments, supporting sales staff, and delivering the award-winning customer service our company is known for.

Duties & responsibilities

• Interact with customers via phone, email, and online chat, providing information and support
• Book and manage appointments using Service Titan (experience strongly preferred)
• Deliver call scripts with authenticity, clarity, and professionalism
• Take ownership of customer needs, ensuring resolution while promoting the Five Star brand
• Build rapport with customers to encourage repeat business
• Participate in training to maximize booking and sales support
• Update and maintain accurate customer records
• Perform other duties as assigned to support both customers and sales staff

Competencies

• Communication: clear, professional, and personable in both written and verbal interactions
• Customer service: ability to meet and exceed customer expectations while supporting sales goals
• Attention to detail: accuracy in scheduling, data entry, and customer records
• Time management: prioritizes tasks effectively in a fast-paced environment
• Reliability: consistent attendance and accountability

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