Job Description

Customer Care Team Member

Bern's Steak House's customer care team strives to ensure that our patrons have a memorable evening by helping to curate every detail of their dining experience. From providing caring, compassionate and enthusiastic service over the phone to communicating guest needs to the appropriate departments, this position requires a high level of attention to detail and ability to multitask in a very fast-paced call center environment.

Responsibilities and Duties

• Handle high volume of in bound and outbound calls in an expedient and professional manner
• Input accurate reservations and special requests into OpenTable and digital reservation system
• Answer customer inquiries regarding history, policies, procedures, site navigation, operations
• Communicate messages and special request to management in a precise and clear way
• Help to resolve customer dissatisfaction and technical problems
• Collaborate with other departments to support overall operations and enhance the guest experience.
• Provide administrative, general office and clerical services as requested

Qualifications and Skills

• Previous experience in customer service is preferred
• Previous experience in fine dining or upscale hospitality preferred
• Must work efficiently both independently and in a team setting
• Ability to balance timeliness and accuracy under pressure
• Strong organizational skills and the ability to multi task
• Must possess excellent phone etiquette and communication skills
• Must have a flexible schedule and be able to work nights, weekends, holidays

Benefits and Perks

Immediate

• Closed On Mondays
• Holiday Bonus Shift Pay for Thanksgiving Day and Christmas Eve
• Custom Supplemental Insurance Coverages Through AFLAC
  • Life Insurance Policy (10-, 20-, & 30-year terms)
  • Short Term Disability Income Insurance
  • Accident Advantage On/Off Job Insurance
  • Cancer Protection Insurance
  • Critical Care Protection Insurance
  • Hospital Choice Insurance
• Bereavement Pay for Loss of Immediate Family, Extended Family, and Pets
• Family First Discounts
  • 20% off entire bill at Haven restaurant & bar for employee and up to 3 guests
  • 20% off food and non-alcoholic drinks at Bern's Steak House for employee and up to 3 guests
  • 20% off food and non-alcoholic drinks at the Harry Waugh Dessert Room for employee and up to 3 guests
  • 10% off total purchase at Bern's Fine Wines & Spirits retail store
  • 20% off entire bill for all meal periods at levage SOHO Kitchen & Bar for employee
  • 20% off Spa Services at Spa Evangeline for employee
  • 20% off Epicurean Theatre classes per online purchase
  • Marriott Friends and Family Discount for hotel accommodations
• Complimentary Family Meal and/or $3 Discounted Meal per shift
• Free, Secure, Covered Parking

90-Days

• Custom Packaging Health Plan Options with Tenured Based Employer Contribution
  • Health
  • Dental
  • Vision
• Internal Career Growth Opportunities

1-Year

• Tenured Anniversary Pay for maintaining full-time status (5 days up to 20 days paid annually)
• 401K Employer Match of 25% Up to the First 6%
• Education Reimbursement Program for Approved Courses and Certifications with Supplemental Reimbursement for Travel and Materials

The Company values a diverse workforce with all the unique qualities that individuals of various backgrounds and experiences offer our organization. We are committed to providing opportunities and developing employees to their fullest potential without regard to race, color, gender, age, religion, national origin, marital status, military status, disability, sexual orientation or any other status protected by law.

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