Job Description

Job Title

How you can make an impact

• Perform on-site service efficiently and effectively on Eppendorf instruments and equipment, including installation, operator training, preventive maintenance, testing, troubleshooting, adjustments, calibrations and part replacement – always following service manuals and technical procedures.
• Document and manage all service activities, billing and quality records accurately, whether working in-house, at customer facilities or remotely, ensuring traceability and compliance with our quality standards.
• Plan and manage your schedule in close coordination with Dispatch and your Area Service Manager, maintaining accurate calendar entries and balancing workload to achieve high customer satisfaction.
• Build strong customer relationships by combining excellent technical expertise with clear, proactive communication and a consistently professional, "can-do" attitude before, during and after each service visit.
• Manage spare parts inventory and company assets

What sets you apart

• Bringing an associate's degree or equivalent from a two-year college or technical school – or comparable military training – combined with approximately three to five years of related field service experience and/or training.
• Strong hands-on technical skills in installation, troubleshooting, calibration and repair of instruments or equipment, with the ability to quickly diagnose issues and implement effective solutions.
• A structured, reliable working style: you plan your calls carefully, keep your calendar and documentation up to date and manage your time efficiently across multiple service requests.
• Customer-oriented communication skills – written and verbal – that help you explain technical topics clearly, set realistic expectations and create a positive service experience.
• Proven ability to work independently in the field while staying closely connected with Dispatch, your Area Service Manager and colleagues to align priorities and share information.
• A flexible mindset and willingness to travel, including routine and sometimes short-notice overnight trips, to be where customers and service needs require you

What we offer

• Purpose and impact. Your work keeps critical laboratory instruments running reliably, directly supporting researchers and clinicians who improve people's lives.
• We value your expertise. A competitive compensation package with an annual base salary of $75k - $85k, as well as a bonus potential, that reflects your technical skills, field experience and customer impact.
• Mobile and flexible work. A field-based role with a company vehicle and the autonomy to organize your service visits in coordination with your team.
• Comprehensive benefits. Access to a competitive total rewards package, including health, financial and other benefits that support you in different stages of life.
• Room to grow. Ongoing service training, certifications and development opportunities that deepen your technical knowledge and open up future career paths.
• Strong team behind you. Close collaboration with dispatch, service management and technical experts who support you in the field.

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