Job Description

Job Description

Job Description

We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. Welcome guests, manage accounts, answer inquiries, and field complaints to ensure we deliver an excellent experience to every guest. The ideal candidate will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!

$13 hourly

• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Handle customer complaints as necessary
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

• Comfortable taking telephone calls and mitigating stressful situations
• At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
• Has previous experience or working knowledge of Microsoft Office and reservation management systems
• Must have graduated high school, received a GED or equivalent
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills

At Holiday Inn Express, we strive to make every interaction you have with us simple.

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