Incident Manager Job at ASM Research, An Accenture Federal Services Company, Richmond, VA

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  • ASM Research, An Accenture Federal Services Company
  • Richmond, VA

Job Description

ASM Research, an Accenture Federal Services company, is seeking a Problem Management Lead to own the lifecycle of IT problems from detection to closure. You will coordinate with incident, change, and service owners to drive root cause analysis and permanent fixes, improving service stability and user experience. Ideal candidates have 8+ years in ITSM, strong ITIL knowledge, and excellent stakeholder communication. A current secret security clearance is required. #J-18808-Ljbffr

Job Tags

Permanent employment

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