Job Description
Primary City/State:
Phoenix, Arizona Department Name: Support Ops Admin-Ref Lab
Work Shift: Day
Job Category: Lab
Find your Voice, Passion, & Purpose POSITION SUMMARY This position serves as a liaison between pathologists, clinical care teams, and reference laboratories to ensure a seamless and efficient care from diagnosis to treatment and participates in the coordination and navigation of complex molecular, esoteric, and pathology-related testing, including clinical trial referrals and multidisciplinary planning. This position is part of a centralized system support team responsible for managing pathology consults, test send outs, and data tracking related to molecular testing and plays a critical role in ensuring appropriate tissue handling, test utilization, and billing processes are followed. While these standards are intended to be an accurate reflection of the job requirements, management reserves the right to modify add/or remove duties and to assign other duties as necessary.
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
CORE FUNCTIONS 1. Acts as a centralized resource for the Banner sites and promotes cross-departmental collaboration to support standardized, efficient workflows for pathology and molecular testing, while positively promoting the Mission, Vision and Values of the company and supporting the Road Map.
2. Coordinates triage of pathology specimens and molecular test requests communicates with the clinical care team to gather pertinent clinical history, pathology reports, and progress notes as well as supports the organization and facilitation of multidisciplinary tumor boards and planning conferences.
3. Sends specimens to designated reference laboratories for molecular and esoteric testing and tracks testing status and reports results to appropriate care teams in a timely manner. Enters and manages molecular and pathology data to support research, quality initiatives, reporting requirements, and appropriate billing practices.
4. Serves as a resource, communicating courteously, effectively, and accurately with internal and external customers to include molecular testing vendors. Interacts with peers and coworkers with an emphasis on teamwork and a strong focus on customer service excellence. Functions as a liaison between and partners with other departments, as necessary.
5. Works closely with pathology, histology and referral laboratories to ensure best utilization of tissues to ensure it is prepared appropriately for requested testing. Mentors staff and helps develop policies.
NOTE: The core functions are intended to describe the general content and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by leadership.
MINIMUM QUALIFICATIONS - High school diploma or equivalent.
- Five (5) years of experience in pathology, laboratory services, molecular testing coordination, or related clinical setting.
- Proficient in Microsoft Office Suite and laboratory information systems (LIS).
- Must possess a valid driver's license.
PREFERRED QUALIFICATIONS - Project Management experience, with knowledge or application of Lean and Six Sigma methodologies.
- Direct experience with multi-site operations and system-level responsibilities. Strong organizational, analytical, and communication skills.
- Knowledge of regulatory and billing practices related to molecular testing.
- Bachelor's degree in business, health care administration or related field.
- Additional related education and/or experience.
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Job Tags
Work at office, Shift work