Job Description

Leasing Agent

Location: Downtown San Francisco

Schedule: Monday-Friday, 8:30 AM-5:00 PM

Position Overview

We are seeking three detail-oriented, customer-focused Leasing Agents to support a fast-paced leasing operation in Downtown San Francisco. These roles play a key part in managing applicant flow, maintaining timely communication, and supporting leasing operations during a high-volume period.

Key Responsibilities

• Serve as a primary point of contact for prospective applicants via phone, email, and in-person communication
• Answer and route incoming calls while delivering professional, clear, and courteous customer service
• Monitor and manage the property email inbox, ensuring timely responses and accurate follow-up
• Schedule appointments with applicants and maintain organized calendars
• Assist applicants throughout the intake and application process
• Collect, review, and process required documentation
• Conduct income and asset verifications in accordance with leasing guidelines and internal procedures
• Ensure all applicant files are accurate, complete, and up to date
• Maintain and update leasing trackers and reports using Microsoft Excel
• Draft and manage professional email correspondence with applicants and internal teams
• Support general leasing administrative tasks as assigned
• Work collaboratively with the Leasing Operations Manager and Leasing Administrator to ensure smooth site-level operations

Required Qualifications

• Strong customer service skills with the ability to communicate clearly and professionally
• Comfortable working in a high-volume, fast-paced leasing environment
• Proficiency in Excel and general computer systems
• Ability to compose professional and accurate email correspondence
• Strong organizational skills and attention to detail
• Adaptable, reliable, and able to manage changing priorities
• Previous experience in leasing, property management, or administrative support
• Experience assisting with applicant intake, verifications, or document processing
• Regular desk-based computer work and sitting
• Occasional standing, walking, reaching, bending, and light lifting (up to 15 pounds)
• Frequent use of telephone, filing systems, and office equipment

Benefit offerings include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply

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