Network Support SpecialistPiscataway, NJResponsibilities:Hands on experience in configuring security settings or access permissions for groups or individuals, wide area network (WAN) or local area network (LAN), Firewalls, Wi-Fi controllers, routers, switches, smart switches, and many more.Analyze and report computer network security breaches or attempted breaches, monitor network data to determine network usage, disk space availability, or server function as well as evaluating network performance data.Document network support activities such as steps performed for network installations or changes to existing installations, network issues and resolutions.Experience in diagnosing and troubleshooting wireless, security, switching, and other various network-related issues reported by customers.Experience in installing network devices and new hardware or software systems while ensuring integration with existing network systems works fine.Experience in installing network devices, configuring wireless networking equipment, setting up virtual machines, providing telephone support related for networking such as installation, connectivity issues, etc.Perform routine maintenance and monitor the network using tools such as SolarWinds, Wireshark, PRTG, and many more. Experience network testing network devices and software configurations to ensure proper operation.Preferred Cisco certified engineers.Candidate must be able to effectively communicate with third parties such as partners regarding technical issues and Support inquiries, both orally and in writing.Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.Design network topologies, architectures, and services that solve for new requirements.Work with engineering and management to diagnose and resolve critical, escalated issues.Qualifications:The candidate will have achieved a level of higher education (Bachelor or master's degree in electrical engineering, computer science or equivalent).Fundamental understanding of and hands-on experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.Solid working experience with routing and switching technologies: TCP/IP, BGP, OSPF, EIGRP, ISIS, MPLS (L2 & L3 VPN), RSVP, LDP, Multicast protocols (IGMP, PIM), Switching technologies (VLAN, STP, RSTP, VSTP).Outstanding English language written and verbal communication skills and comprehension.Outstanding support service skills and ability to clearly and concisely articulate matters to third parties.Experience in computer networking related problem solving, critical thinking, and troubleshooting.Ability to multitask and work under pressure.Networking certifications a plus: CCNA, CCNP, CWNA, etc.
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