All employees are expected to perform their duties in alignment with the vision and values of the organization. The person doing this job is responsible for a variety of tasks that lead to a high level of customer satisfaction in the most cost-effective manner.
PBX Operator is required to answer incoming phone calls and direct them to the right person or department, answer customer questions and complaints, and direct callers to various locations within the hospital property.
This position requires a thorough knowledge of the hospital switchboard, a complete knowledge of all departmental functions, employees and physicians, by name. A sincere and empathetic vocal response must be presented clearly to each and every caller.
This position requires the full understanding and active participation in fulfilling the Mission of San Gabriel Medical Center. It is expected that the employee will demonstrate behavior consistent with the Core Values.
The PBX Operator duties and responsibilities include but not limited to:
Provide customer service and service recovery as needed, answer calls, transfer calls, putting calls on hold, dialing long distance calls for staff, giving directions, overhead paging, maintaining call logs/code logs, properly and professionally respond to all codes, including code red, code blue, code white, code pink, code yellow, code grey, code silver, code orange, code green, code stroke, code triage internal/external, rapid response (RRT) code stat and code 22.
EDUCATION/TRAINING/EXPERIENCE High school graduate or equivalent.
Two years telephone PBX experience or two years work experience within a hospital highly preferred.
Excellent communication skills to interact with Hospital personnel, Doctors, patients and outside callers. Computer skills also required.
LICENSES/CERTIFICATIONS N/A
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