Job Description

REMOTE POSITION in WORCESTER, MA Optum is a global organization that delivers care aided by technology, helping millions of people live healthier lives. Your work directly improves health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need. Location & Schedule Primary location: 5 Neponset St. 3rd Floor, Worcester, MA. The role is telecommute with remote work daily; occasional on-site meetings or training may be required. Schedule (38.75 hours): Monday - Friday. Shift options: 7am–3:30pm, 8:30am–5pm, 10:30am–7pm EST. Shifts rotate weekly between 7am–3:30pm and 8:30am–5pm; every 5–6 weeks you may be scheduled for 10:30am–7pm identified one month in advance. Primary Responsibilities Perform duties as directed by the prescription specialist supervisor. Interact effectively and professionally with all departments at Reliant Medical Group, patients, prescribers, payors, and pharmacies. Develop proficiency in the use of Epic. Work independently and manage multiple tasks. Greet patients by telephone to ensure prompt service. Enter prescription information into Epic, including patient search, prescriber search, drug selection, prescription interpretation, chart review, and accurate documentation. Accurately review and process e‑prescriptions, faxed prescriptions, my‑chart renewals, and patient calls per prescription department guidelines. Collect customer, insurance, and prescription information required for new and refill prescriptions. Communicate any issues that may delay the prescription and coordinate resolutions with the prescription specialist supervisor. Assist in maintaining the prescription pool, managing open encounters and in‑basket management. Follow all asset protection and personal safety guidelines as outlined in departmental policy and procedures. Obtain correct Prior Authorization forms and process prior authorizations for medications not covered by patient insurance. Benefits and Compensation Competitive base pay $16.00–$27.69 per hour for full‑time employment. Paid Time Off, 8 Paid Holidays. Medical plan options with Health Spending and Health Saving accounts. Dental, vision, life & AD&D, short‑term & long‑term disability insurance. 401(k) savings plan, employee stock purchase plan. Education reimbursement, employee discounts, employee assistance program, referral bonus. Voluntary benefits (pet insurance, legal insurance, LTC insurance, etc.). Required Qualifications High School Diploma/GED or higher. Active and unrestricted Pharmacy Technician license in Massachusetts. At least 1 year of Pharmacy Technician experience (retail, hospital, etc.). Preferred Qualifications Nationally Certified Pharmacy Technician through PTCB, CPhT, or NHA. Prior authorization experience highly preferred. Specialty medication experience. All telecommuters must adhere to UnitedHealth Group’s Telecommuter Policy. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We are committed to mitigating our impact on the environment and delivering equitable care that addresses health disparities and improves health outcomes. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by local, state or federal laws, rules or regulations. UnitedHealth Group is a drug‑free workplace. Candidates are required to pass a drug test before beginning employment. #J-18808-Ljbffr

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