Job Description

Policy Administrator

A successful Policy Administrator is responsible for tasks including but not limited to: uploading final policies requests, entering orders, performing updates, uploading documents, adding and deleting attachments, typing and issuing final policies, performing delivery functions, importing and exporting from various software, creating invoices and other duties as assigned. If you can type fast and accurately and can check documents for grammar, spelling and punctuation errors under tight deadlines, we'd like to meet you. For this role, it's essential to handle sensitive information with confidentiality.

Essential Functions

• Issue short form and long form Owner's and Lender's policies for multiple states nationwide.
• Serve as a liaison between the policy team, Westcor Agents and Agency Representatives.
• Review and secure documentation needed to issue title policies.
• Perform update searches when required for policy.
• Review and monitor internal and external reporting to ensure all timelines and service level agreements are met.
• Work collaboratively with outsource partners
• Upload typing requests to internal systems
• Email and/or upload completed policies
• Perform other duties as assigned and outlined above
• Keep information confidential in accordance with security policies

Education, Formal Training, and Experience

• High school diploma or GED required, Baccalaureate degree preferred.
• 2+ years' experience with title or closing company, with policy typing and/or policy curative experience a plus.
• Work under general supervision.
• Strong customer service skills required.
• Experience utilizing ResWare or similar closing software preferred.

Preferred Skills

• Strong communication skills, with the ability to clearly and concisely present issues, ideas and recommendations in verbal, written and presentation formats.
• Highly motivated, inquisitive, self-started with the ability to multi-task and effectively manage priorities to meet deadlines in a fast-paced environment.
• Strong attention to detail, excellent organizational skills, ability to high volume and the capacity to work under pressure and tight deadlines.
• Capable of generating a high degree of respect and trust to develop, maintain strong relationships with business partners across all levels of stakeholders.
• Experience with basic Microsoft Office applications (Word, Excel, Outlook)

Reasoning Ability

• Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; use hands and fingers to type & reach with hands and arms. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Lift packages 10lbs 15lbs.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Ardn offers some great perks:

• Health, dental, and vision benefits.
• Employer-paid disability and life insurance.
• Flexible spending accounts.
• 401K with company match.
• Paid time off and company-paid holidays.
• Wellness resources.

NOTE: This job description is not intended to be an exhausted list of duties, responsibilities, or qualifications associated with the job.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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