Job Description
Why is Health Advocate a great place to work? For starters, Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well, and they work with supervisors and staff who are supportive and friendly. Employees have room to grow, and many of Health Advocate's supervisors are promoted from within the company. Join our award winning team!
2025: - Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
2024: - Excellence in Customer Service Awards: Organization of the Year (Small)
- Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
- Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)
As part of Teleperformance in the US, we were also named #95 in the 2024 'Fortune 100 Best Companies to Work For®' in the USA by Great Places to Work (GPTW®)
About the role: The Onsite Emotional Wellness Counselor plays a vital role in supporting employees' emotional and mental well-being at a client company worksite. This role involves building trusted relationships through one-on-one employee coaching and brief support sessions, as well as delivering ongoing wellness programming designed to enhance resilience and mitigate daily stressors related to work and personal life. The counselor provides compassionate support for personal, family, and workplace concerns, helping employees feel more supported and empowered to perform at their best. This position reports to a supervisor at Health Advocate while working closely with client contacts daily. All services are confidential within legal and ethical limits and information is not shared with the employer except in cases involving safety risks, as required by law, or in de-identified, aggregate reporting
Location - Must have the ability to work onsite in Port St. Lucie, FL Hours/Shift The PRN role is a flex staff position and is primarily part-time or as-needed. We are currently seeking 3 candidates to cover the following shifts:
- Weekend days Saturday and Sunday 8:00am-8:30pm - every other week (regular part time shifts)
- Weekend nights Saturday and Sunday 8:00pm-8:30am - every other week (regular part time shifts)
- As-needed backup shift coverage on weekends, weekdays, weeknights
Pay Rate - $42-44/hour
Essential Job Functions: Provide Direct Support - Provide brief, solution-focused emotional support, coping strategies, and practical wellbeing interventions during scheduled or same-day sessions.
- Identify and evaluate potential risk concerns and facilitate appropriate referrals, including coordination with emergency services or higher levels of care when indicated, in accordance with established protocols.
- Maintain concise, appropriate documentation of interactions in accordance with program guidelines and privacy standards.
- Offer consultations and appropriate recommendations based on each individual's needs and presenting concerns.
- Refer individuals to EAP or longer-term services when appropriate.
Deliver Wellness Programming - Facilitate and lead mental health wellness educational workshops and training sessions.
- Implement creative intervention practices, such as guided mindfulness meditation, mindful movement exercises, and other resiliency skills.
- Provide psychoeducation on various mental wellness topics and connect employees with relevant wellness resources and support tools.
Collaboration - Participate in regular clinical consultation and supervision with Onsite Wellness Program Manager.
- Partner with clinical peers to ensure consistent, high-quality support.
- Consult with site leadership and/or wellness site lead on employee wellbeing trends and program activities, while upholding confidentiality in accordance with standard policies.
Clinical and Team Standards - Arrive on time and adhere to attendance expectations as scheduled.
- Contribute to a positive, professional, and team-oriented work environment
- Maintain timely and accurate activity tracking documentation.
- Ensure professional licensing and credentials remain in good standing.
Minimum Qualifications: - Master's degree in behavioral health discipline (Social Work, Counseling, Psychology).
- Active and unrestricted Florida state licensure as LCSW, LMHC, LMFT
- Ability to work onsite
- Minimum of three years of post-graduate experience providing direct mental health services, including assessment and case management.
- Experience with brief interventions, employee assistance programs, occupational health, or community mental health is preferred.
- Proficiency with electronic documentation systems, case management platforms, and standard workplace technology (e.g., Microsoft Office, virtual meeting tools).
- Prior experience delivering presentations, consulting with leadership teams, and facilitating group wellness activities is a plus.
This position requires a compassionate and adaptable professional dedicated to enhancing workplace well-being through mental health support. If you are passionate about helping employees navigate personal and professional challenges, we encourage you to apply.
Company Overview
Health Advocate is the nation's leading provider of health advocacy, navigation, well-being and integrated benefits programs. For 20 years, Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and well-being. Our solutions leverage a unique combination of best-in-class, personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical, administrative, wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID-19, our team of highly trained, compassionate experts work together to go above and beyond expectations, making healthcare easier for our members and ensuring they get the care they need.
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Awards:
2025: - Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
2024: - Excellence in Customer Service Awards: Organization of the Year (Small)
- Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
- Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)
2023:
- National Customer Service Association All-Stars Award: Service Organization of the Year.
- Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
2022:
- Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Bronze Winner
- Excellence in Customer Service Awards: Organization of the Year (Small)
- Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)
2021:
- Stevie® Awards for Sales & Customer Service: Customer Service Department of the Year - Healthcare, Pharmaceuticals, and Related Industries, Silver Winner
- Stevie® Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID-19). Bronze Winner
- Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium and large category (Silver)
2020:
- National Customer Service Association All-Stars Award: Organizations of 100 or Greater, Runner-Up
- Communicator Award of Distinction: October 2019 Broker News
- MarCom Awards: Gold, COVID Staycation Ideas brochure
- MarCom Awards: Platinum, 2021 Well-being Calendar
- Best in Biz Awards: Most Customer-Friendly Company of the Year - Medium category (Silver)
VEVRAA Federal Contractor requesting appropriate employment service delivery systems, such as state workforce agencies and local employment delivery systems, to provide priority referrals of protected veterans.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-I.35(c)
Job Tags
Part time, For contractors, Relief, Work at office, Local area, Flexible hours, Shift work, Night shift, Weekend work, Weekday work