Job Description

Overview Remote Hospitality Customer Advisor / Live Chat Support Agent About the job Position: Remote Hospitality Customer Advisor / Live Chat Support Agent Company Overview: Evolution Sports Group is a leading sports management company that specializes in providing top-notch hospitality services to sports events and tournaments worldwide. With a team of dedicated professionals, we strive to deliver exceptional customer experiences and create unforgettable memories for our clients. Job Overview: We are seeking a highly motivated and customer-oriented individual to join our team as a Hospitality Customer Advisor / Live Chat Support Agent. In this role, you will be responsible for providing top-notch customer service to our clients through live chat support, ensuring their satisfaction and loyalty to our company. Responsibilities Respond to customer inquiries and resolve issues through live chat support in a timely and professional manner Provide accurate and detailed information about our hospitality services, packages, and events to customers Assist customers in making reservations, changes, and cancellations as needed Handle and resolve customer complaints and escalate issues to the appropriate team members when necessary Maintain a high level of knowledge about our company, services, and events to effectively assist customers Collaborate with other team members to improve the overall customer experience and identify areas for improvement Keep detailed records of customer interactions and transactions for future reference Qualifications Previous experience in customer service or hospitality is preferred Excellent communication skills, both written and verbal Ability to multitask and prioritize in a fast-paced environment Strong problem-solving and conflict resolution skills Proficient in using live chat and other communication tools Knowledge of sports events and tournaments is a plus Flexibility to work evenings, weekends, and holidays as needed Competitive salary and benefits package Opportunities for career growth and development within the company A dynamic and inclusive work environment Complimentary access to sports events and tournaments Training and support to enhance your skills and knowledge in the hospitality industry Compensation & Benefits Competitive Pay Rate: $40–$60/hr based on experience and performance Paid Training: $40/hr for 1-week onboarding training Training Completion Bonus: $700 instant incentive after setup and training Work Schedule: Flexible Scheduling: Choose Full-time (30–40 hrs/week) or Part-time (20 hrs/week) Options for morning, afternoon, or evening schedules Remote Work & Equipment: 100% Remote Position — U.S.-based only Company-Provided Home Office Setup, including: High-performance laptop (Mac or Windows), Dual monitors, Printer/scanner, Headset + workstation accessories, Stipend for internet or electricity support Employee Benefits Package: Paid Time Off (PTO) + Paid Sick Days Mental Health Support Access (virtual consultations) Paid Holidays 401(k) Retirement Savings Option (where applicable) Guaranteed long-term placement with stable weekly hours Fast-track promotion opportunities every 3–6 months Company-sponsored certifications & skills training Internal mobility program — move into leadership, QA, HR, or project roles Monthly wellness allowance Employee recognition rewards Birthday stipend or digital gift card Annual performance review with salary increase potential #J-18808-Ljbffr

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