Job Description

Pay Rate: $19.00 an hour

* Shift Differential *
$2.00 an hour additional for day shift
$2.00 an hour additional for swing shift
$2.00 an hour additional for grave shift

SUMMARY : To provide property-wide security as well as safety for guests and team members. Responsible for a high level of guest service as described in your departments guest service standards.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provide Security for organizational assets
• Perform repetitive duties and respond to incidents
• Provide guests information, assistance (including medical aid) and other services
• Detect and correct safety and security problems
• Respond to incidents and make appropriate decisions while under stress / duress
• Prepare written reports as required
• Exercise care when handling property assets to prevent loss or damage
• Detain suspects to prevent escape, personal injury and loss of or damage to property assets
• Testify and provide statements for use in judicial and administrative proceedings

KNOWLEDGE AND CERTIFICATION, SKILLS AND ABILITIES

Knowledge and Certification

Required:

• High School Diploma/GED or equivalent experience

Preferred:

• 1-year experience and/or training in law enforcement, security, military or related field; or 1 or more years combined frontline experience within a fast-paced, customer service oriented environment

Skills

Required:

• Strong written, verbal and interpersonal communication skills
• Strong problem solving and conflict resolution skills
• Accurate and detail-oriented
• Highly organized and ability to adapt quickly to changing priorities
• Computer skills Microsoft Office (Word, Excel and Outlook) and Windows XP

Abilities

Required:

• Ability to interact with guests, coworkers and management in a professional and courteous manner
• Ability to serve both internal and external customers
• Ability to speak in a clear, concise and pleasant voice
• Ability to work fast and efficiently
• Ability to follow established dress code policies and practice good personal hygiene

REQUIRED TRAINING

• Treasure Island guest service training
• TIPS training and certification
• CPR/First Aid training
• Additional on-the-job training will be provided
• Any position-related training as determined by department manager

PHYSICAL DEMANDS

• Must be able to sit, walk or stand and exert fast-paced mobility
• Must be able to perform security, first aid, safety and control verification functions including the physical force required to control suspects and protect physical assets
• Must have a good sense of balance, and be able to bend, kneel and stoop
• Must be able to reach and twist routinely
• Must be able to push, pull and grasp objects routinely
• Must infrequently be able to climb
• Must have the ability to independently lift up to 25+ pounds occasionally
• Must be able to perform repetitive hand and wrist motions
• Must have good eye hand coordination
• Must be able to operate foot pedals
• Must be able to physically see security threats and identify persons/property
• Must be able to physically hear conversation in person and over radio equipment

WORKING ENVIRONMENT

• Work is performed property-wide (inside and outdoors) and may include flashing lights, frequent loud noises, cigarette smoke and extreme weather conditions
• Must be willing to work a flexible schedule including all shifts, weekends and holidays
• Occasionally must deal with angry or hostile individuals, and/or persons under the influence of alcohol or other mood altering substances
• Occasionally overtime will be required
• High volume direct public contact

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