Surgery SchedulerThe Surgery Scheduler is responsible for all aspects of the surgical scheduling process, including surgeries, in-office procedures, follow up appointments and appropriate medical clearance.Duties and ResponsibilitiesSchedules patients for surgery and completes necessary paperworkConfirms patient demographics, surgery date and time and medical diagnosisReviews instructions with patients prior to surgeries, including medications, allergies, labs, health history, pre-op and post-op treatment plansGathers insurance information to confirm coverage and benefitsEnsures all paperwork is complete and on file for patients' surgeries, including consent formsAnswers and responds to all incoming telephone inquiries regarding surgerySchedules patients for follow-up appointments and other health assessmentsMonitors surgery schedule and works directly with physicians to coordinate appointmentsCoordinates medical clearance when necessaryHas regular and predictable attendanceAdheres to all Advanced Pain Care policies and proceduresCompletes other duties as assignedKnowledge, Skills and AbilitiesClear and precise communicationAccuracy and attention to detailEffectively manages day by organizing and prioritizingApplies tactful principles and practices of dealing with the publicPractices safety habitsProtects patient information and maintains confidentialityKnowledge of general medical terminology, CPT codes, medical insurance and managed careKnowledge of insurance verification and surgical proceduresComputer and EMR knowledgeStrong written and verbal communication skillsExcellent interpersonal/customer service skillsHigh degree of professionalism, tact and diplomacyWorks independentlyRequires a high school diploma or equivalent; one year of prior surgery scheduling experience in a healthcare setting highly preferred. Knowledge of Electronic Medical Records, insurance verification, medical terminology and surgical procedures. Outstanding customer service and communication skills a must.Working ConditionsEnvironmental Conditions:Medical Office environmentPhysical Conditions :Must be able to work as scheduled- typically Monday thru Friday 8:00am-5:00pmMust be able to sit and/or stand for prolonged period of timeDuties involve moving materials, weighing up to 30 lbs.Required eye-hand coordination and manual dexterity sufficient to operate office equipment, etc.Reports to Scheduling Manager
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