Job Description

Table Games DealerThe primary responsibility of this position is to open and close tables and provide exceptional table games dealing and customer service to guests.Duties and responsibilities include:Protection, control and integrity of table gamesAccurate and professional dealing of cards and cash or chip transactions at assigned tableResponding to guest requests, providing information and assisting guests in a timely mannerCount and verification of tables, start up chips and all cardsClosing out assigned tables that may include cash, chip, shoe and card reconciliationInforming supervisor or Pit Administrator of any important or suspicious facts regarding specific playersNotifying supervisor, security or facility administrator of situations that may affect guests, associates or the Lake of the Torches Resort CasinoMaintaining appearance and cleanliness of tables and table games areaPerforming other duties as assignedSupervision received is from the Table Games Supervisor, Pit Administrator, or Table Games Manager on a daily basis.Position relationships include:Occasional contact with associates at all levels within all departments of the organizationContinual contact with guests and visitorsEducation required is a High School education or equivalent.Experience preferred includes six months dealer and/or customer service experience. Successful completion of Table Games Training or dealing experience with another property within one year is required. Note: in lieu of a high school diploma or equivalent, five years dealer or customer service experience is required.Knowledge, skills and abilities include:Excellent interpersonal, communication and problem solving skillsBasic math and cash handling skillsCustomer focusAbility to manage and maintain confidential and sensitive information with diplomacy and tactMaintaining a professional demeanor in stressful situations as necessaryWorking environment includes:Work conditions performed on the gaming floor with exposure to differentials in temperature and air qualityExposure to hazards such as spills, wet floors or guest behaviorsPhysical requirements to walk, stand, bend or lift for extended periods of timeLicense requirements include being able to be licensed by the Lac du Flambeau Tribal Gaming Commission.Behaviors required include performing in a professional and personable manner, respecting and considering the dignity of each customer, visitor and fellow employee.Other requirements include:Ability to work irregular hours, weekends, holidays and be available for call in to work on short noticeAttending all mandatory meetings and participating in training and development sessions

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