Job TitleUnder the direction of the Floor Supervisor, is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for the delivery of Customer Service standards, while maintaining the integrity of the games. Screens telephone calls and visitors, ascertaining who can be re-directed to subordinate management.Essential Duties & ResponsibilitiesPerforms the functions of a Table Games Dealer on an assigned shiftResponsible for dealing an assigned game in accordance with established policy and proceduresCreates an atmosphere for guests to make Hard Rock their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service.Provides game security and protects Company assets by facing games at all times and being able to recreate bets/situations when necessary.Responsible for handling all monies (bankrolls, payoffs, come and prop bets, making change and check handling) accurately in games.Able to verbalize all aspects of the game including answering questions in regard to other games and the property.QualificationsHigh School Diploma required.SkillsStrong interpersonal skillsExcellent interpersonal, oral and written communication skills.Meticulous, organized and accurateExtreme confidentiality.Familiarity with a variety of computer systems and applications.Be flexible to work varying shifts and time schedules as needed.Communicate effectively with all levels of employees and guests.Manage multiple details and tasks concurrently in a changing environment.Able to work effectively in a team environment.Analyze and think about how possible solutions impact on the entire operation.Physical DemandsAbility to stand and sit for extended periods of time.Ability to walk distances.Ability to lift 30 to 40 lbs.While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell. Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus.The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public.
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