Triage RNThe Triage RN reports to Associate Clinical Director. He/she is responsible for triaging patient and caregiver telephone calls, assisting in the solution, palliation of symptoms and provision of education. Assists with identifying patient/family care needs and for providing nursing and supportive care for the terminally ill patient and their families, in conjunction with case managers and physicians. Maintains relationships with families and patients. Provides support to care team members by acting as a liaison/coordinator with physician offices, insurance case managers, pharmacies and DME company.Education: Diploma, ADN and/or BSN from an accredited institution Licensures/Certifications: Current Maryland State license as a Registered Nurse Experience: One to two years of nursing. Home Health Hospice or triage experience required Skills: • Strong time management skills • Strong organizational skills • Excellent interpersonal and communication skills with ability to interact with a diverse population. • Ability to be patient and family focused • Skill in the use of EMR (Electronic Medical Record) and/or ability to learn • Knowledgeable of universal precautions for infection control and practices safe nursing standards for self-protection • Ability to perform consistently in stressful situations. • Strong and creative, problem-solving skills with the ability to prioritize and delegate. • Ability to simultaneously handle multiple assignments and projects with attention to details, efficiency and accuracy and deadlines.Principal Duties and Responsibilities: • Triages all patient and caregiver calls, assisting in the solutions, palliation of symptoms and provision of education. • Serves as a liaison with physician offices on behalf of the care team. • Provides immediate response and emotional support to the family at the time of death call. • May assist in the coordination of changes in patient level of care. • May communicate with insurance case managers on behalf of the care team. Documents discussions in detail. • Assists with pharmacy issues (ordering medication refills, securing scripts for controlled substances, problem solves breakdown in systems communications). • Orders supplies and durable medical equipment as appropriate and documents same in the EMR • Coordinates equipment pick up with vendor representative as necessary. • Trends calls prospectively to determine patterns by team/provider and identifies opportunities for improvement. • Deploys staff as needed to address patient and family assessed needs.All roles must demonstrate GBMC Values:RespectTreats others with fairness, kindness, and respect for personal dignity and privacyListens and responds appropriately to others' needs, feelings, and capabilitiesExcellenceMeets and/or exceeds customer expectationsActively pursues learning and self-developmentPays attention to detail; follows throughAccountabilitySets a positive, professional example for othersTakes ownership of problems and does what is needed to solve themAppropriately plans and utilizes required resources for various job dutiesReports to work regularly and on timeTeamworkWorks cooperatively and collaboratively with others for the success of the teamAddresses and resolves conflict in a positive waySeeks out the ideas of others to reach the best solutionsAcknowledges and celebrates the contribution of othersEthical BehaviorDemonstrates honesty, integrity and good judgmentRespects the cultural, psychosocial, and spiritual needs of patients/families/coworkersResultsEmbraces change and improvement in the work environmentContinuously seeks to improve the quality of products/servicesDisplays flexibility in dealing with new situations or obstaclesAchieves results on time by focusing on priorities and manages time efficientlyPay Range$66,942.34 - $102,872.41Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.Equal Employment OpportunityGBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.
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