About the job Virtual Customer Service Representative What you will do Responding to calls from customers who have questions regarding their benefits package which may include: 401K, Health Insurance, Pension, or Payroll related inquiries. Assisting with website or application related issues in regards to accessing their benefits. Answering questions regarding products or services the customer may have. Assisting the customer with enrolling in their benefits plan through their employer. ocumenting customer interactions in the client system thoroughly, using proper spelling, grammar, and punctuation. Transferring data from documents into the client's system. Processing transactions such as health enrollments, tax and direct deposit information updates, 401K withdrawals or contributions, and retirement elections. Conducting independent research, utilizing tools and resources you are provided, to determine the best resolution to a customer's case. The ability to work on cases independently, while supporting your team as a whole, is important. You must have a high school diploma or equivalent. At least 1 year of call center experience OR 2 years of customer service experience Must have strong computer navigation and organizational skills. e will pay you to complete online training, but you must commit to attending 100%, no missed time Be able to complete and pass a background check
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