Job Description
JOB SUMMARY
Communicates service needs to chefs and stewards throughout functions. Totals
charges for group functions, and prepares and presents checks to group contacts
for payment. Verifies banquet rooms, restaurants, and coffee breaks are ready
for service. Verifies proper centerpieces are displayed on every table. Inspects
the cleanliness and presentation of all china, glass, and silver prior to use.
Checks in with guests to verify satisfaction. Sets tables according to type of
event and service standards. Communicates additional meal requirements,
allergies, dietary needs, and special requests to the kitchen. Maintains
cleanliness of work areas throughout the day. Supports compliance with brand
standards and legal obligations. Supports and leads shift teams to provide
consistent, high quality service. Coordinates and leads daily stand-up meetings,
pre-shift meetings and pre and post-meal briefings. Communicates performance
expectations and trains staff in processes. Assists more senior managers in
completion of financial and administrative duties. Strives to continually
improve guest/event and employee satisfaction and maximize financial
performance.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED or 2-year degree from an accredited university in
Hotel and Restaurant Management, Hospitality, Business Administration, or
related major; 2 years experience in food and beverage, culinary, guest
services, front desk, housekeeping, or related professional area.
OR
• If no standard educational background, at least 3 years of experience in two
of the following areas of hospitality to include food and beverage, culinary,
guest services, front desk, housekeeping, or related professional area.
Preferred
• Experience running a shift, scheduling, Performance Manage PAF's, Problem
Solving, Running Day-to-Day Operation, Hospitality Skills.
CORE WORK ACTIVITIES
Management of Event Operations associated with Banquets, Event Services
• Verifies meeting and event rooms/space are set according to event
documentation (Banquet Event Orders, resumes, etc.) and customer requirements.
- Leads shifts and actively participates in the servicing of events.
- Adheres to and reinforces all standards, policies, and procedures (Core
Deliverables, SOPs, LSOPs, etc.).
• Assists in maintaining the inventory of function room amenities (e.g., pads,
pens, candy, water service) and other controllable supplies.
• Attends and participates in all pertinent meetings (e.g., Daily Stand Up, BEO,
Staff, Forecast, Department and Intradepartmental).
- Attends pre-event/pre-convention meetings as needed to understand group needs.
- Communicates critical information to the Banquet, Event Services and Event
Technology teams.
• Conducts room function inspections prior to each event to ensure the room is
set according to specifications.
• Delegates tasks to ensure room sets are "on time" and meet Event Management
Standards.
• Verifies employee awareness of the event phase portion of the Event
Satisfaction Survey and Guest Satisfaction Scores.
• Maintains attendance log for Banquet, Event Service and Event Technology
employees.
• Manages departmental inventories and assets including par levels and
maintenance of equipment.
• Orders supplies for the department (e.g., china, glass, silver, buffet
equipment, and other service equipment needs).
• Schedules Banquet and Event Service staff to forecast and service standards,
while maximizing profits.
• Utilizes banquet beverage tools to guide banquet beverage supervisor in
controlling liquor costs, managing the banquet beverage perpetual inventory and
requisitioning liquor.
• Practices and executes brand specific meeting services program per Brand
Standard (Redcoat Program, PlumPerfect Program, etc.)
• Assists with the Event Technology/Audio Visual team when necessary in order to
ensure customer satisfaction.
• Works with Event Planning team to verify flawless delivery of events.
Leading Teams in Day-to-Day Activities Holding Teams to High Work Standards
while Modeling those Standards
- Verifies knowledge and understanding of OSHA regulations are up to date.
- Creates and nurtures a hotel environment that emphasizes motivation,
empowerment, teamwork, continuous improvement and a passion for providing
service.
• Participates in department meetings by communicating a clear and consistent
message regarding the departmental goals to produce desired results.
• Participates in the development and implementation of corrective action plans.
Providing Exceptional Customer Service
- Encourages employees to provide excellent customer service within guidelines.
- Handles guest problems and complaints, seeking assistance from manager as
necessary.
• Interacts with guests to obtain feedback on product quality and service
levels; effectively responding to and handles guest problems and complaints
seeking assistance from manager as necessary.
- Meets and greets guests.
- Understands the impact Banquet, Event Service and Event Technology operations
has on the overall success of an event and manages activities to maximize
customer satisfaction.
Assisting in Human Resource Activities
• Identifies the developmental needs of others and coaches, mentors, or
otherwise helps others to improve their knowledge or skills.
• Participates in the employee performance appraisal process, assisting with the
completion of annual performance reviews.
- Supports training when appropriate.
- Assists as needed in the interviewing and hiring of employee team members with
the appropriate skills.
• Schedules employees to ensure shift coverage and meet business demands and
productivity goals.
At Marriott International, we are dedicated to being an equal opportunity
employer, welcoming all and providing access to opportunity. We actively foster
an environment where the unique backgrounds of our associates are valued and
celebrated. Our greatest strength lies in the rich blend of culture, talent, and
experiences of our associates. We are committed to non-discrimination on any
protected basis, including disability, veteran status, or other basis protected
by applicable law.
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35
countries, offers the promise of authentic experiences that evoke lasting,
treasured memories. Our more than 100 years of experience, beginning in 1906
under the Italian CIGA brand – a collection of Europe's most celebrated and
iconic properties – serves as a solid foundation as we continuously evolve to
exceed the desires of the luxury traveler.
From legendary palaces and remote retreats to timeless modern classics, each
luxury hotel and resort is a unique and cherished expression of its locale – a
portal to the destination’s cultural charms and treasures. If you are someone
with an appreciation for evocative storytelling, a keen interest and passion for
this destination's heritage, and a desire to deliver genuine, personalized, and
anticipatory hospitality, then we invite you on our journey. In joining The
Luxury Collection, you join a portfolio of brands with Marriott International.
Be where you can do your best work, begin your purpose, belong to an amazing
global team, and become the best version of you.
Job Tags
Full time, Remote work, Shift work