Job Description

Job Description

Job Description

At EDS Service Solutions, we are seeking a  professional and service-oriented Front Desk Associate with experience to join our hospitality team. This role is essential in providing a warm welcome to all guests, ensuring seamless check-in and check-out experiences, and upholding the highest standards of customer service.

Ideal candidates will demonstrate strong communication skills, attention to detail, and the ability to remain composed in a fast-paced environment. Bilingual proficiency in English and Spanish is highly preferred, as is prior experience in guest services or front desk operations.

If you take pride in delivering exceptional service and maintaining a polished, welcoming atmosphere, we invite you to apply.

Key Responsibilities:

• Warmly greet guests, process arrivals and departures, and handle payment transactions accurately.
• Answer incoming phone calls and respond to guest needs and questions both over the phone and in person.
• Manage reservations, cancellations, and modifications using the property management system (PMS).
• Respond promptly to guest requests and resolve issues with professionalism and empathy.
• Coordinate with housekeeping and maintenance teams to ensure units are clean, stocked, and functioning.
• Perform nightly audit procedures, reconcile accounts, and prepare daily reports as needed.
• Maintain lobby and front desk areas in a neat, presentable condition.
• Uphold brand standards, safety protocols, and local hospitality regulations always.

Required Qualifications:

• Bilingual—fluent in English and Spanish (spoken and written).
• Minimum 6 months of front desk, guest service, or customer facing experience.
• Strong cash handling and basic accounting skills.
• Outstanding verbal communication and conflict resolution abilities.
• Reliable transportation and willingness to work a flexible schedule: mornings, evenings, weekends, and holidays.
• Experience at an extended stay property or hotel.

Physical Requirements:

• Stand for extended periods (up to 8 hours).
• Lift up to 50 lbs. occasionally (e.g., luggage, supplies, guest packages).
• Bend, twist, and reach as necessary to perform desk and lobby duties.

Compensation:

• Hourly rate: $16-$18

We Offer:

• Weekly pay
• 100% HMO healthcare coverage (when eligible)
• Morning and evening shifts available, operating 7 days a week

Location: Jacksonville, FL

If you meet the requirements, submit your application for immediate consideration.

Apply today at the link below:

  or contact our recruiting department to set up an interview at (904) 503-9699 to get more information. Office hours for the recruiting department are Monday through Friday from 8:30 am to 5 pm.

EDS Service Solutions is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability, or other basis protected by law.

Job Tags

Hourly pay, Weekly pay, Work at office, Local area, Immediate start, Monday to Friday, Flexible hours, Night shift, Weekend work, Day shift, Afternoon shift

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